Refund Policy

Last updated: January 16, 2026

This Refund Policy explains how refunds are handled for bookings made through ZitTaxi. We strive to be fair and transparent.

1. Eligibility for Refunds

Refunds are considered for cancellations made within the eligible refund window, confirmed booking errors, duplicate charges, or service failures attributable to ZitTaxi.

2. How to Request a Refund

Contact our support team at info@zittaxi.in with booking details and reason. Provide booking ID, date/time, and supporting evidence if applicable.

3. Processing Time & Method

Approved refunds are processed within 5–10 business days. Refunds are returned to the original payment method; bank processing times may vary.

4. Non-refundable Items

Cancellation fees, no-show charges, or fees from third-party processors may be non-refundable as described at checkout.

5. Disputes & Chargebacks

If you dispute a charge through your payment provider, we may request documentation to resolve the matter. Frequent chargebacks may lead to account review.